These terms set out how tk2223 operates your account, how transactions through bKash, Nagad, and Rocket are handled, and what choices you can make at any point. Access and eligibility depend on your local law and the eligible regions we serve — read the sections below before using your account.
Account rules apply on registration
Wallet use governed by these terms
Bangladesh eligible regions only
Policy updates notified via account
POLICY TERMS DETAIL
How These Terms Govern Your Account
By opening and using your account on tk2223, you confirm that you have read, understood, and accepted the terms set out here. These terms form the working agreement between you and the platform. They cover how your account is created and maintained, how session activity is recorded, what wallet actions — including bKash deposits, Nagad transfers, and Rocket payments — are subject to, and how disputes are raised. Eligibility to use this platform depends on your local law and the region in which you access it. We do not represent that access is lawful in every jurisdiction. You are responsible for confirming that your use of the account complies with the rules in your location. We may update these terms when platform rules or operational requirements change. When a material change occurs, we will notify you through your registered account. Continuing to use the account after that notification means you accept the revised terms. If you do not accept a change, you may close your account by following the steps shown in the account settings area. These terms do not limit any rights you hold under applicable local consumer or financial law.
bKash — wallet deposits covered by transaction terms
Nagad — transfer rules apply per session
Rocket — payment actions subject to account policy
Upay — use governed by the same wallet conditions
WHAT THIS COVERS
Where These Terms Apply and What They Include
These terms apply to every part of your tk2223 account — from how you log in to how session activity is recorded. Understanding scope helps you know which questions these terms answer and which fall outside them.
Account Access
These terms apply to your login, session activity, account settings, and any action taken while signed in. That includes updating personal details, changing session controls, and reviewing your transaction history from the wallet screen.
Wallet Transactions
Deposits and withdrawals made through bKash, Nagad, or Rocket fall within these terms. Transaction records are held in your account and the terms explain how disputes about those records can be raised and reviewed.
Site Content
Game titles available in the lobby — slots, live dealer tables, and sports markets — are provided subject to these terms. Content availability may vary by region. Availability of any game category depends on your eligible region and local law.
Third-Party Services
External services linked from the platform — including payment processors and game content providers — operate under their own separate terms. tk2223 is not responsible for the policies of those third parties; consult their published terms directly.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not just obligations on your side — they also describe what you can do and what you can ask of us. Your account gives you several practical routes to act on the policy without needing to contact support first. Your transaction history is accessible directly from the wallet screen in your signed-in account. You can review any deposit or withdrawal — whether made through bKash, Nagad, or Rocket — by opening the transaction log shown there. If a record looks incorrect, you have the right to raise it with us and request a review. The steps for doing that are set out in the support section of this page. You can also update personal information held on your account — such as your registered contact details — by going to the account settings area. Where a change to your details requires verification, the fields and steps for that are shown inside the account. If you believe any information we hold is inaccurate, you have the right to request a correction through our published contact routes.
Review Transaction Records
Open the wallet screen while signed in to see a full log of your bKash, Nagad, and Rocket transactions. Each entry shows the amount, date, and status as recorded on our side.
Correct Account Details
Go to account settings to update your registered contact information. If verification is required to confirm a change, follow the fields shown inside the account at that step.
Raise a Policy Question
If a term is unclear or you believe a rule has been applied incorrectly to your account, contact us through the routes listed in the support section below. We will review and respond through your registered contact.
Request Account Closure
If you choose not to accept a policy update, you may close your account. The closure steps are available inside account settings. Any remaining wallet balance is handled according to the terms in place at the time of closure.
POLICY CONTACT ROUTES
How to Reach Us About These Terms
If something in these terms is unclear, or if you need to raise a question about your account, wallet activity, or a policy decision, the routes below are how you get to us. Use the channel that suits your situation — account queries with a transaction reference go faster when you include the relevant details from your wallet log.
Live Chat
Access live chat from your signed-in account page. Use this for questions about how a specific term applies to your account or a recent wallet transaction via bKash, Nagad, or Rocket.
Email Support
Send policy questions or correction requests to our published support email address. Include your registered account ID and the relevant transaction or account detail so the review can start without delay.
Account Help Centre
The help section inside your signed-in account covers common policy questions and step-by-step account actions. Check there first for wallet, session, and account settings questions before raising a support ticket.
HOW WE HANDLE POLICY
Data, Security and Policy Handling Inside tk2223
Your account data and wallet records are held in line with the commitments set out in these terms and our separate privacy policy. We keep the two documents aligned so that what the terms say about your data matches how we actually store and process it. If either document changes in a way that affects your account, you will be notified through the registered contact details on your account before the change takes effect.
Account Data Retention
We retain your information and transaction records for the period required to fulfil our operational obligations. The retention period for each data type is set out in our privacy policy, which is accessible from your account settings area.
Cookie and Session Data
Session data and cookies are used to maintain your signed-in state and record activity against your account. Our cookie terms are published separately and linked from the footer of every page on the site.
Account Security Steps
Your account is protected by the login credentials you set. If you suspect unauthorised access, use the account recovery route shown on the login page immediately, then contact us through live chat or email to flag the issue.
Requesting Policy Changes
If you want to request a correction to information we hold, or ask a question about how a term applies to your account, the email and live chat routes in the support section above are the correct paths to use.
TERMS FAQ
Common Questions About These Terms
The questions below cover what members in Bangladesh most often ask about how these terms apply to their accounts and wallet activity.
Do these terms apply to every transaction I make through bKash or Nagad?
Yes. Any deposit or withdrawal processed through bKash, Nagad, or Rocket on your tk2223 account is covered by these terms. The record of each transaction is stored in your wallet log and can be reviewed while you are signed in.
What happens if these terms change after I have already opened my account?
We will notify you through your registered account details before a material change takes effect. If you continue using your account after the change date, you accept the updated terms. If you do not agree, the account closure steps are available in your account settings.
Can I access and correct the personal information held on my account?
Yes. Go to account settings while signed in to review and update your registered details. Where verification is needed to confirm a change, follow the steps shown inside the account. For corrections you cannot make directly, contact us via the support routes listed on this page.
How do I raise a dispute about a wallet transaction recorded on my account?
Open your wallet transaction log while signed in, note the transaction reference and date, then contact us via live chat or the published support email. Include the transaction reference so we can locate the record and begin a review without unnecessary back-and-forth.
Does using the platform mean I have accepted these terms, even if I did not read them first?
Under these terms, opening an account and using the platform constitutes acceptance. We strongly recommend reading the full terms before using your account, especially the sections covering wallet transactions, session controls, and account closure, so you know your rights before you need them.
Are game titles in the lobby — slots, live dealer tables, sports markets — covered by these same terms?
Yes. Game content accessed through your signed-in account, including titles from studios such as Pragmatic Play, PG Soft, and Habanero, is subject to these terms. Third-party game providers also have their own published terms; both sets of terms apply to your use of that content.